The customer care and contact center handbook

RecordNumber
486
Author
Schultz, Garry,1958-
Title
The customer care and contact center handbook
Author Statement
Garry Schultz
Publication
ASQ Quality Press
Publication Year
c2003
Collation
xvi, 271 p. ill. 26 cm
Notes
Includes bibliographical references and index
Subject
Customer services
Link To Document :
https://digitallib.qut.ac.ir/dL/search/default.aspx?Term=486&Field=0&DTC=5

Garry Schultz