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RecordNumber
254
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Author
Hernon, Peter
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Title
Delivering satisfaction and service quality : a customer-based approach for libraries
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SubTitle
a customer-based approach for libraries
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Author Statement
Peter Hernon and John R. Whitman.
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Publication
Chicago : American Library Association
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Publication Year
, 2001.
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Collation
xiv, 181 p. : ill. ; 28 cm
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Index
index
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Biblography
Includes bibliographical references (p. 171-175)
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Subject
Reference services (Libraries) United States Management , Consumer satisfaction United States
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ADDED ENTRIES
AU Whitman, John R
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LC Class
Z
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LC Number
711
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LC CutterNumber
.H455
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LC Date
2001
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ISBNN
0-8389-0789-x
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Link To Document :
